1. Improving Chances Of An E-Mail Reply Often the volume of incoming E-Mails that justifies a detailed technical reply precludes a more prompt reply to other E-Mails received by Company Seven; this is in some measure the fault of a public that has forgot how and when to use a telephone. There are also problems with those who contact us and then provide an incorrect or blocked E-Mail return address. And at times our own Spam filters may unintentionally delete a customer inquiry. We have also experienced instances when we send a reply E-Mail and it is returned or blocked by the customer's spam filter; it is not fair to put the burden of registering with your Internet Service Provider as an "approved E-Mailer" on those from who you seek advice.
Pardon if this sounds like nagging a bit, but facts are facts. And to put it succinctly, it is in our mutual best interest to facilitate communications and we at Company Seven are doing what we can.
2. E-Mail or Phone? Over recent years we have assigned additional resources to meet the high and increasing demands brought about by the Internet and by increased word of mouth exposure. However, it is often impossible to reply to all inquiries, or to inquiries that we judge to be answered better with a simple phone call. So, when you require a prompt reply to an urgent manner then either telephone our showroom on 301-953-2000, be patient, or if no reply to your E-Mail is received within a few days then you may send it again.
3. Christmas Break In honor of the Christmas and Hanukkah religious holidays (and for our heathen friends the Winter Solstice of 21 December), Company Seven is formally closed from Christmas Day 25 December through New Year 1 January. During this break we process no new instruments, we have no repair or production activities going on during this break. However, we may occasionally have someone in the showroom to serve the needs of our newest customers who may have questions about their new telescope, or who may need accessories for them.
So to be sure you do not find our doors locked when you visit 
call beforehand to know if someone will be at the showroom, or make an appointment to visit.
