|C-7 Home Page C-7 News Consignment Library Products & Services Product Lines Order Search C7.com|
"A manufacturer's warranty is the tangible expression of their confidence in the product. Martin Cohen"
Lifetime And No-Fault Passport Protection Plans:
whatever happens the "No-Fault Passport Protection" warranty demands no explanation!
Three (3) Year Passport Protection Plan and Limited Lifetime Warranty
After the three years term of the Passport Protection Plan has expires, the warranty reverts to a Limited Lifetime Warranty against defects in workmanship and materials (described below). The instrument must have the provided Warranty Registration Card completed, signed and returned to Company Seven or Leica within thirty (30) days of the original sale to take effect.
GEOVID and GEOVID HD binoculars are covered by a five (5) year Warranty against defects in workmanship and materials (described below). This does not cover abuse, impact, or extreme water damage.
1 May 2002 to 31 August 2008:
This is done with the full understanding of the owner that if any harm should come to the binocular, then we will repair it to be as new, or replace it (whatever of the two options is determined to be best) at no cost for the service for the first three years, and after from after three years to life that coverage continues for only a $35 fee to process the claim. Simply return the binocular (or the part of the binocular with the serial number) to either Company Seven, or to any of the world wide Leica service facilities. The owner pays shipping charges to Company Seven, and we return it repaired or replaced!
Limited Lifetime Warranty:
This is the warranty provided with our Leica GEOVID range finding models, our LRF/CRF Rangefinders, and other Leica electronics optics systems. Note, these have never been provided with either of the "Passport Protection" plans described above.
The Limited Lifetime Warranty provisions include:
For Repair or Service in or out of Warranty:
These are wonderful instruments built to withstand about as much as any optical system can endure when exposed to the elements and given proper care they will provide great service for generations of users. However, even when given excellent care and handling these remain mechanical devices too made up of dozens of parts that incorporate lubricants, bushings, seals, etc. and these are subject to wear or deteriorate over time. And so we recommend you send them in periodically for 'standard service' that will include a comprehensive cleaning in and out, lubrication, replacement of minor worn bushings and seals, a tuning up of the hinge and focus mechanisms, collimation, nitrogen purging and sealing. The interval of this service depends largely on how and where the instrument is used. In routine uses in temperate climates the service interval might be only every ten to fifteen years. But when used in particularly harsh environments (high humidity tropical, intense heat desert, etc.) or when immersed in mud or other abrasive substances then the recommended interval would be more frequent.
For example the 7x 35 binocular shown below left was used for many years in a high humidity tropical climate. The leather strap shows signs of wear and tear, and rot. The grommets show green oxidation. These should have been warning signs to the owner to contact us years ago before he decided to send them in. As it is, these were not sent in for service until mildew had established itself inside and etched the prisms, thus necessitating a costly replacement of both prisms in addition to the costs of routine servicing.
Of course immediately after any severe impact or if you notice any change in the feel of the binocular (grit in the eyecup sleeves, loosening of the bridge hinge, rotation of the focus controls, any 'blurring' or 'double image') then you should consult us about the best remedy sooner rather than later. Some concerns may not even call for a return visit, for instance we have spoken with people who acquired a used binocular and simply did not know there is a diopter adjustment that had set for the previous owners preference; without turning this control the new user might be left thinking something is wrong with their binocular.
During the service visit we can replace worn or missing accessories (eyecups, strap, protective rainguard, pouch or case, etc.), even replace the worn rubber armor covering of the binocular so that it returns not only showing great views and focusing as smoothly as new, but also looking much better. So there is hope that our new or factory reconditioned parts with competent servicing can restore almost any tragic presentation into a nearly miraculous resurrection:
Above: Leica GEOVID 10x 42 BRF Range Finding Binocular before and after.
For additional advice and information refer to our illustrated article Binocular Care And Service Interval Advice.
After the RA Number is provided to you then simply package and send the item to:
14300 Cherry Lane Court
Attn: Repairs Suite 117
Laurel, MD 20707
Contents Copyright 1994-2011 Company Seven - All Rights Reserved